Refund policy

Refund & Return Policy

Luveyla wants you to love your Eye Renewal Hydrogel Patches. If something isn't right, here's how we make it right.

Change of Mind Returns

We accept returns for change of mind within 28 days of delivery, provided the product is unopened, unused, and in its original packaging. Once a product has been opened or used, it is not eligible for a change-of-mind return, in line with standard hygiene practices for skincare products.

To request a change-of-mind return, contact us at [support email] within 28 days of receiving your order. Approved returns must be shipped back to the return address we provide, and return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we are not responsible for items lost in transit back to us.

Once we receive and inspect the returned item, your refund will be issued to your original payment method within 3-12 business days.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or if you received the wrong item, please contact us at returns@luveyla.com within 28 days of delivery. Include a photo of the issue so we can resolve it as quickly as possible.

For defective, damaged, or incorrect items, we will issue a full refund to your original payment method or send a replacement, at no additional cost to you.

How to Start a Return

Email returns@luveyla.com with your order number and the reason for your return. We'll respond with next steps, including a return address if applicable.

Refunds

All approved refunds are issued to your original payment method. Please allow 3-12 business days for the refund to appear, depending on your bank or payment provider.

Questions?

Reach out to us anytime at returns@luveyla.com for returns related queries or admin@luveyla.com for any other concerns— we're here to help.